KLM Royal Dutch Airlines (Geneva to Amsterdam), BOEING 737-400

KLM Royal Dutch Airlines, Boeing 737NG on finals: Copyright Navjot Singh

Route: Geneva International to Amsterdam Schipol

Departure date and time of flight: 18:00pm on 16th of February 2008

Flight Number: KL1932

Flight duration: 1h 20m

Class: Economy Class

Aircraft type: Boeing 737-400

Punctuality of the flight:

The flight departed on time and landed around 5 minutes early at Amsterdam.

Any baggage issues:

No issues- the bags arrived on time and in one piece.

Comments on the check-in staff and any issues:

No check in issues at Geneva. Everything went smoothly as possible. The time taken from the check in process to the gate took around 20 minutes.

Comments regarding the pre-meal service:

Just drinks, including wine. I choose “Terra Andina Red Wine” and a miniature can of orangeade.

Comments regarding the first meal:

Just a packet of the KLM Trademark “TUC” cheese miniature biscuits and a small chocolate cake ("Prince" brand). They were so good that I asked for another one! It was the only food available on this short flight!

Comments regarding the drinks service:

A second round of drinks were offered after the meal. Including “Terra Andina Red Wine” and soft drinks.

Comments regarding the in-flight snacks (if any):

None 

Comments regarding the second meal (if any):

None 

Comments on the in-flight system (if any):

None

Comments on the professionalism of the cabin crew:

One of the cabin crew members clearly seemed to have had a bad day at the office as she was seen asking a passenger seated two rows in front of me: “Sir, do you speak English?”. To which the passenger in question spoke back deliberately to challenge the question and said in clear English “No, I speak whatever you speak!”. The air hostess continued: “Sir, I am asking you, do you speak English? Please put on your seat belt, OK?, thats all I am asking”. After this remark, there seemed to be a certain heated exchange for around 5 minutes before another cabin crew member calmed things down and apologised to the passenger on behalf of the rather tired and rude cabin crew. I was very surprised and shocked to witness this on a flight as I have never come across a situation where the cabin crew actually are rude to the extent that they challenge the passengers! The rest of the flight seemed to be fine.

Improvements that could be made:

None

Comments on the interior of the aircraft (including seat comfort): 

The Boeing 737-400 is part of the Boeing family of aircraft, and is one of the smallest versions of the type. The seat configuration is 3-3 in an all Economy Class layout. The interior design is based on the “Royal Dutch Blue” colour scheme.

Overall rating 1-10 (worst-best): 6